Here's How it Works.
1. You browse our portfolio of houses and decide which is your
favourite and best suits your needs as a party. If you wish make
a shortlist in order of preference in case there is no vacancy at
your first choice of Retreat.
2. Work out the dates that you would like to arrive and depart.
These may be dictated by the availability of your flights so it
might be best at this stage to check this with your travel agent
or on the internet. Remember you can fly from anywhere in Europe
to Nairobi and connect the same day to Lamu, and when outbound you
can leave Lamu in the afternoon and be on a night flight back to
Europe the same evening. Let us have your arrival and departure
dates.
3. Give us any other relevant information about your group (Weddings,
honeymoons, disabilities or medical conditions, dietary needs, pregnancy
or small infants etc.)
4. We will advise you of the suitability of the property that you
have booked for your specific needs and possibly suggest alternatives.
Once in agreement we will send Availability Requests to the preferred
property/properties.
5. Once Availability has been confirmed we will revert to you and
advise you of your options. This will result in a Provisional Booking
once you have decided which property to book. You will then have
72 hours in which to organise your travel arrangements (we are happy
to advise on this but do not offer a booking service) during which
period we will hold your Provisional Booking.
6. Once you have confirmed your travel arrangements and inform
us of these we will send you a Booking Confirmation. Only at this
stage will we require you to make a committment by the payment of
a 20% Confirmation Deposit. You will then be entering into a legally
binding contract with the property owner once this has been paid
and will be subject to cancellation policies (see Small
Print Terms and Conditions)
7. Once this deposit has been paid you will be placed directly
in the hands of your hosts at the Retreat of your choice and will
make all further contracts and arrangements with them. LAMU RETREATS
will monitor your booking and ensure that retreat owners maintain
contact with you and that the booking is going smoothly in whatever
way we can.
AT NO TIME WILL YOU BE DEALING WITH AN AUTOMATED REPLY SERVICE
OR MULTIPLE OPERATORS WHO DO NOT HAVE THE BACKGROUND ON YOUR HOLIDAY
NEEDS. YOU WILL BE DEALING WITH A NAMED PERSON (almost certainly
me!) WHO WILL HANDLE ALL YOUR QUERIES ON A ONE TO ONE BASIS AND
EXPLAIN ANYTHING YOU DO NOT UNDERSTAND. JUST ASK........................
THAT'S WHY WE'RE HERE!
Come and visit us in Lamu
 
Jake da Motta and Gillie Lightfoot
Owners of Jasmine House and The
Lamu Retreats and Tribal
Textiles
......Oh! A couple more great ideas - check out our recommendation for a personal photographer and a personally guided safari. |